E1 - Communication

Aired: April 10, 2017

Owner Gustavo “Gus” Fring explains proper employee behavior at Los Pollos Hermanos – where someone is always watching.

E2 - Cleanliness

Aired: April 17, 2017

Learn the proper techniques for keeping the restaurant neat from owner Gustavo “Gus” Fring, a man who knows a thing or two about cleaning up messes.

E3 - Shipping and Receiving

Aired: April 24, 2017

Gustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.

E4 - Customer Service

Aired: May 01, 2017

Gustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.

E5 - Employee Code of Conduct

Aired: May 07, 2017

Gustavo "Gus" Fring explains basic behavioral guidelines for all employees, including a zero-tolerance drug policy.

E6 - Loss Prevention

Aired: May 14, 2017

Gustavo "Gus” Fring shares his strategies to curb the theft of his "addictive" products.

E7 - Sustainability

Aired: May 21, 2017

Gustavo "Gus” Fring demonstrates initiatives to help protect the planet, including the safe use and disposal of dangerous chemicals.

E8 - Brand Management

Aired: May 28, 2017

Gustavo “Gus” Fring explains how Los Pollos Hermanos maintains a stellar reputation through community outreach and good word of mouth.

E9 - Conflict Resolution

Aired: June 05, 2017

Gustavo "Gus" Fring demonstrates the correct way to resolve conflict between employees.

E10 - Emergency Situations

Aired: June 12, 2017

Choking, poison, box cutters — all in a day's work at Los Pollos Hermanos, where founder Gustavo "Gus" Fring always keeps his employees safe from harm.